30-Day Hassle-Free Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at dashgearco@outlook.com with your order number and reason for return.
Please note:
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Returns must be approved before being sent back
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Items sent back without prior authorization will not be accepted
If your return is approved, we’ll provide you with instructions on how and where to send your package.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Damages & Issues
Please inspect your order upon reception and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
We’ll evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
The following items are non-returnable:
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Digital services or customized content (including personalized music organization or custom uploads), once the service has been delivered
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Sale items
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Gift cards
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Hazardous materials, flammable liquids, or gases
If you have questions about whether your item qualifies for a return, please contact us before placing your order.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have.
Once the return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
To qualify for a return under this policy:
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The item must be unused
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In its original condition
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In the original packaging
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With proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Please allow up to 10 business days for the refund to be processed
If more than 15 business days have passed since your refund was approved, please contact us at dashgearco@outlook.com.
Contact Us
If you have any questions about returns or refunds, feel free to contact us at: